Show Side Menu
Useful Resources
Call 111 - When it is less urgent than 999

Practice Charter

Zero Tolerance

The practice supports the Governments NHS zero tolerance zone campaign. The GPs and staff have the right to care for others without the fear of being attacked or abused. Violent patients will be reported to the police and struck off our GP list. We ask that you treat the Doctor and staff without violence or abuse.

Mobile Phone Consent

The practice now offers to send you reminders of your appointment to your mobile phone. If you would like this survey please advise a member of staff and provide us with your mobile phone number.

Access to Medical Records

We respect your right to private and keep all your health information confidential and secure. It is important that the practice keeps accurate and up-to-date records about your health and treatment information. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are welcome to request a copy of the referral letter. NHS Connecting for Health has developed the National Care Records Service, which is creating a Summary Care Record (SCR) for each individual patient to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reaction. Eventually the aim is to enable the healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at

In certain circumstances information may be withheld from patients seeking access under the Data Protection Act. This would normally be when a doctor judges that such information might be harmful to the patient, or where it concerns a third party.

Under the data protection act 1998, In case you as a Carer or patient make a complaint the practice may need to provide information from your medical records about you as the patient, and treatment you have received, to insurers or legal advisers.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!