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Complaints Procedure

Any form of complaint can be put in writing to the practice manager and will be acknowledged within two working days. It will then be investigated with the staff involved. The findings will be discussed and a response letter will be sent out to you within ten working days. We also have a suggestion box in the waiting room, if you have any suggestions or comments please put them in the box. You may also speak to the Practice Manager directly. We have a zero tolerance policy and violent patients are reported to the police immediately.

You may also seek advice from Patient Advice and Liaison Service (PALS) on 0800 0525 270 or write to them at:

PALS                                                    NHS England
NHS West Yorkshire                             PO Box 16738
Douglas Mill                                          Redditch
Bradford                                                B97 9PT
BD5 7JR                                                        Tel: 0300 311 22 33

Further escalation

If you are not content with the complaints manager’s reply, the next step is to escalate your complaint to the PHSO.

The Parliamentary and Health Service Ombudsman

Millbank Tower
London SW1P 4QP
Tel: 0845 015 4033

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